Owner FAQs
Can I choose to disallow service animals, smokers, large families, etc.?
We comply fully with the Fair Housing Act. This means that you cannot choose to disallow anyone that is a member of a protected class under the act. You can choose to disallow pets and not permit smoking in your home, but you cannot deny a service animal.
Do you provide me with a report of activity on my property?
Yes, we will provide you a monthly report of rent, maintenance, repairs and other expenses incurred. This will be provided by the 12th of every month. If you have questions regarding your statement, please do not hesitate to contact us.
Why should I use a professional to manage my home?
While the reasons our clients choose professional management vary, here are some of the key reasons: you'll often make more money due to increased care of the property, we know the local market and have advertising resources at discounted rates, we understand and apply the correct federal, state, and local laws, we enforce collection of rents and serve proper notices, and we handle maintenance and emergency repairs.
Do I need a rental license and if so, how do I acquire one?
If your property is within a city that requires a rental license, you are required to hold a rental license and renew that license with the city annually. Each city charges different fees for licensing. We complete all the paperwork on your behalf and if there are items that require attention, we will coordinate the repair.
Should I allow tenants with pets?
Depending on your property we typically recommend that pets be considered on a case-by-case basis, that you restrict the number of pets allowed, and specify size and breed. If pets are considered, we recommend charging a non-refundable and/or refundable pet deposit. Keep in mind that approximately ½ of all prospective residents have a pet. By not allowing pets you could potentially cut your prospective rental pool in half.
How do you determine monthly rent?
One of our property managers will prepare a market analysis of your property and guide you to assist with determining the monthly rental amount.
How are maintenance requests handled?
If a repair request is above $400, and it's not of an emergency situation, we will contact the owner for approval prior to proceeding with the repair. If a repair is below $400 and it's a required repair per the lease agreement, we will proceed with addressing the repair in the most reasonable manner. In emergencies, we will use our best discretion to resolve the problem and mitigate further damages.
When do I receive payment?
Owners are paid by the 12th of every month through a direct deposit system. A monthly statement will also be emailed to the property owner before the 12th of the month.
What happens if the resident leaves before the end of the lease?
The resident is responsible for the rent for the term of the lease. If residents leave before the termination date they will be charged for rent until the home is re-leased. We, on behalf of the owner, will do everything possible to re-lease the property promptly.
What happens if the resident damages my property?
A refundable security deposit taken at move-in is usually sufficient to handle the minor damage caused by residents. If the tenant is owing money for rent and/or damages they will be billed. If they do not pay, all amounts may be sent to collections.